Refund policy

At Simplfic, we stand behind the quality of our products and want you to feel confident in your purchase. Please review our refund policy carefully before placing an order.

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. 

You can always contact us for any return question at simplfic@gmail.com.


Refund Eligibility Window

We offer a 30-day refund policy, which means you have 30 days from the date of delivery to request a refund.

Refund requests submitted 30 days from delivery will not be eligible.

 

No Returns Policy

Simplfic does not accept product returns.

Due to hygiene, safety, and quality-control standards, all sales are final once delivered.

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Eligible refund conditions

Refunds are only issued in the following situations:

  • You received a damaged product
  • You received the wrong item
  • Your order arrived defective or unusable
  • Your order was lost in transit and confirmed by the carrier
  • There is a verified issue caused by fulfillment or shipping errors

All refund requests must be submitted within 30 days of delivery and include proof of the issue (photos or videos).

 

Non-Refundable Situations

Refunds will not be issued for:

  • Requests made after the 30-day window
  • Incorrect address provided by the customer
  • Buyer's remorse or change of mind
  • Normal wear and tear
  • Miuse, neglect, or improper handling of the product
  • Failure to follow product instructions
  • Delays caused by carriers outside of our control once marked as delivered
  • Products purchased with a gift card 
  • Products purchased with a discount or on sale

How to request a refund

To request a refund, please contact us at simplfic@gmail.com

Include the following in your message:

  • your order number
  • a brief explanation of the issue
  • clear photos or videos showing the problem (if applicable)

Our support team will review your request and respond within 1-5 business days.

Refund Processing

If your refund is approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary by bank or payment provider
  • Please allow 5-10 business days for refunds to appear on your statement

Final Notes

By placing an order with Simplify, you acknowledge and agree to this refund policy.

We reserve the right to deny refund requests that do not meet the conditions outlined above or show signs of abuse.